Category: Customer Experience Management

Importance Of CRM After The Events Of 2021

The ambition or main goal of any business that has been implemented in the past years focuses mainly on the concept of customer relationships and CRM. Customer relations are very important, and they cannot be differentiated from the fact that these relationships are crucial for an organization to survive, and

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AI Can Transform The Customer Onboarding Process In These 3 Ways:

  There are so many organizations formed each year but, not all of them succeed. There are many reasons for that and one of the reasons is the wrong way of implementing customer onboarding.  Customer onboarding is way similar to the concept of employee onboarding which is synonymous with getting

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